Refund policy

Returns and exchanges

Due to the nature of our skincare products, we do not accept returns or exchanges for a change of mind.

Damaged or incorrect items

If an order arrives damaged or contains the wrong item, customers should email hello@southernoaksskincare.com within 7 days of delivery with their order number and clear photos of the item and packaging. We will review the issue and arrange a replacement or refund, as appropriate, at no additional cost to the customer.

Order changes and cancellations

Customers may email us within 12 hours of placing an order to request a change or cancellation. We will do our best to accommodate the request if the order has not shipped. Once shipped, an order cannot be changed or canceled.

Shipping delays

If we cannot ship within the timeframe provided at checkout, we will contact the customer with an updated timeframe and the option to cancel for a full refund.